Closed my account on April 23 and paid off my balance. Today, May 23, I was informed that my account was billed for the amount that I paid off the account the previous month! There was no balance but I was billed for the same amount as my paid off balance. The "explanations" given by customer service made no sense. One customer service representative used the expression "repeat payment!" I told her that in 60 years of having credit cards I never heard of that term. Then she recognized that I had automatic payment and blamed the customer service representative who closed my account for not turning off my automatic payment. I said even if it was on, with automatic payment one doesn't pay the bank when there is no balance on the account. The amount was well over a thousand dollars! I was told they would mail me a check in a week to 10 days. I was not told about this egregious error! CI really found out about it quite by accident. I told them since it was their error that they should do a wire transfer into my checking account. I was told I would get a call from "higher management" in the next 24 hours. I said to a frontline customer service representative as well as a manager that I was very dissatisfied with the way they responded to my situation. It seemed to me that I received the most disinterested customer service from the actual representatives. Usually I get good customer service from the representatives, with the policies being the problem. In this case there was both. I cancelled my card because of poor service and policies and now I can't escape same. Really bad experience and since it is an AARP sponsored credit card, I want to call them and report my experiences.