Didn't receive first card in the mail. Called to get another issued. It arrived. Got a notification that first bill was due, figured it was my annual fee, so I went to pay that in full to see $800+ in fraudulent charges. Called to report it and have them removed, spoke to 9 people that didn't understand what was going on. Finally they told me they would mark the charges as fraud, investigate it, and remove them from my account. This was an airline card that had a 90 day promotion of spending $1,000 and getting a large amount of miles. It's been 6 months and the charges are still there. So, I couldn't take advantage of the promotion, and they won't give me a promotional extension. Now I'm stuck with $800 worth of fraudulent charges they won't get rid of. Wait times are absurd for getting through to people that have no idea what they're doing. How this company even operates is completely beyond me. If you're thinking about getting a Barclays card, please for the love of god, look elsewhere. It's a bigger headache than it's worth. I'm reluctant to give this company even 1 star, because frankly, they don't even deserve that.