I have had a Barclay credit card for several years. However this year, my experience with their version of customer service was, in a word HORRENDOUS. It took FOUR phone calls and a full 90 minutes of my time today to finally get an answer that made sense. My first phone call was answered by a very poorly train customer service rep at noisy overseas call center who had absolutely NO CLUE what he was doing. My second call was answered by a customer service rep in the US who seemingly could not think beyond the script she seems to be reading from. My third call to Barclay today was answered by a so called "customer service manager" (who identified herself as "Anna") here in the US who, in my view, did an extremely poor job of 1) listen carefully to my question so that she could; 2) identify the issue; and then 3) provide relevant answer or offer coherent options for the issue. Is that not what customer serivices mangers are trained to do. Finally, the FOURTH person I talked with today was a customer service manager who was able to answer my question in less than three minutes (her name was "Connie"). Once I pay off my zero interest promo in a couple of months, I do not intend to use my Barclay Mastercard again because I don't want to deal with Barclay's customer service "circus" ever again. If I could give ZERO STARS, for their customer service, I would do so.