I have been a barclays card member since they took the jetblue account a few years ago. I consider myself a good customer who pays on time and we use the card for everything until today. In the past 2/3 years i have had 2 problems with merchants and the dispute process is a joke. I was on the phone yesterday with an employee who told me her the system to put in a dispute is down and has been down for a day already but it should be up and running shortly to call back. Today i called back they have no knowledge of my call and even funnier no knowledge of the system being down. I will be taking my business to american express and while i am aware my business means nothing to this company i will sleep better knowing i am not paying them 50k a year. This kind of stuff doesnt happen at AMEX!