I had an attempted payment declined, and waited 35 minutes for the designated 'phone number to be answered. The person I spoke to said they'd re - set my card, and asked me to wait 5 - 10 minutes and attempt the transaction once again. I waited 15 minutes, just to be sure, and - guess what - it still didn't work. I do understand that Barclays will have automated security processes in place that occasionally will intercept innocent transactions, but that being the case should also have prompt and workable solutions in place for people like me who have to put life on hold because of this. I am not at all happy