2 weeks ago my card was declined twice on an internet purchase. No money problem, Someone who pays statement amounts monthly, a realistic credit limit. Been with Barclaycard some 40 years, no problems. I contacted Barclaycard about the above, was passed about with humans and talking toys for an afternoon to be told by a human 'I can't sort this out' and put the phone down. This company always answered the phone with a 'how can be help' (human). Any query was dealt with promptly by above human. Now if you can get any service (machine or human). you are very very lucky. Excuses there will be improvement in services, I know. As now one the true junk companies to well avoid. Me next.