Greetings, Just wanted to share my experience with Barclay today in the hopes that someone at Barclaycard may listen to this complaint and rectify some of the problems I had with Barclays "service department" today. Months ago, i requested that Barclay quit sending "courtesy checks" to my home. Today to my surprise I received a package of 3 "courtesy checks". Still not wanting the "courtesy checks" sent to my home I called Barclay's "customer service" desk. I started my phone call with the "service department" at 1:30 pm and after a series of qualifying questions explained to the "service representative" that I had received a packet of "courtesy checks" and no longer wanted to be sent the checks. The poor gentleman I spoke to could not understand my problem, "you don't want us to cash your check?" he asked. "No" I answered, "I want you to quit sending me checks." "I don't see that you sent us a check." he said confusion in his voice. This went on for a while and finally I requested a supervisor. After about 5 minutes Mary P. (They are forbidden from giving full names because of security concerns) the "Account Manager" answered my call and i explained to her that I no longer wanted to receive "courtesy checks" in the mail and that in the past I had requested that no "courtesy checks" be sent to me. Mary P. told me she would check this out and put me on hold. I had the phone on speaker and my wife, and I listened to the wonderful jazz on Mary P's phone for quite a long time. No, for a very long time. Finally, after about 20 minutes on hold Mary P returned to the line and explained to me that no one at Barclay's understood why the "courtesy checks" had been mailed to me because my request to stop this type of communication was clearly set out in my "file". At that time, I had been on the phone for about 42 minutes. I usually am not bothered by poor customer service. It seems to be the norm, but today I was a little unhappy, maybe it was the jazz concert I had just suffered through, maybe it was the 42 minutes of my life that Barclaycard had just robbed from me, maybe I'm getting old. Any way just to see if I could turn this lemon into a little lemonade I asked, "can I please get some Barclaycard points for the inconvenience of being on the phone for 43 minutes trying to resolve a problem that should have already been resolved?" "Oh," Mary explained, "We don't do that." "So, you don't want to compensate me for the last 43 minutes of my life?" I asked. "No," Mary said, "we don't do that!" "Mary, can you please put me through to a supervisor?" I asked. "I don't have a supervisor," Mary P explained. "I am the account manager," "Do you have a boss I can speak to?" "No" she said Having completed my business with Mary P and unable to move my request for some fairness and equity down the proverbial road, I am sharing this review with the fine people at Barclaycard in the hopes someone above Mary P. will read this review and start to understand why Barclaycard has a 1.2 rating in their reviews. I hate just complaining so here is some free advice. 1) Quit sending out "courtesy cards" to people who have expressed they don't want them. 2) Take the time and effort to work with my first contact to insure they have the skills to address customers problems. 3) Please find out if Mary P has a boss and if she is not the CEO of Barclaycard drop her a note and let her know who that boss is. 4) Keep the Jazz on your hold button It's better than most. 5) If a situation arises where you significantly inconvenience one of your customers give your Account Managers the authority to compensate the customer in some small way to let them know that you know their time is valuable and you want them to be taken care of. I started my call to Barclaycard at 1:30 and the call ended at 2:14. By my watch that's 44 minutes. I charge $500 an hour and Barclaycard points are valued at 1 cent per point. Because Barclay card screwed up and sent me "courtesy checks" I had already requested not be sent the entire conversation with Barclay today was caused by an error on the part of Barclaycard. In all fairness Barclay should reimburse me for my 48 minutes at my hourly rate. I believe a fair compensation for this mistake on Barclaycard's part is 36,666 Barclaycard points. I don't think I should be compensated for this review and the time it took to write (this time was my choice and fair is fair but, I hope the time I spent drafting it gives someone above Mary P (if there is anyone) some insight into the problems your customers are encountering when calling Barclaycard's customer service. Respectfully, Warren T. Sedar Attorney at Law P.S. please feel free to post the Barclaycard points to my account and if Mary P really is the CEO at Barclaycard, GOD help you!