I just had to close my account & am really thinking about closing my Gap account with this creditor. I was sent a replacement card for Choice privilege on September 10th 2022 for of this year however the agent never sent out a replacement card just found out today September 23,2022 & after going through both a automated & customer service verification & the agent confusing card replacement information,I was then put on a 3way call with the security verification department who needed my 8yr olds son information for verification purposes even though my under aged child was never on my account (the agent stated she needed to verify because it was public record being very aggressive) I got so upset I just closed my account with them all together, I do not know what country they are in but here in the US that is a violation of children privacy laws. My call was only to find out see if a new card was sent out(which wasn't) the previous account was closed on September 10, 22, & a new card was not issued however a new account was made (with no card) made no sense. The old account was closed (which will affect my credit score & I had to close the new account today (which they never sent a new card for(which will also affect my credit score, this with the pressure to provide personal information on my minor child just pushed me not to deal with this creditor again. I should not have to provide personal information over 3 times on a call & give information for persons who reside with me but are not apart of my credit profolio, maybe it was my urban accent, was reminiscent of being followed in a store for the color of your skin or for the way your dressed.. Thanks but no thanks.