Absolutely disgusted with this company. Had several problems raised a complaint on sep 30th. Was informed I'd receive a call back within 72 hours. Heard nothing so called today only to be told my complaint had been closed. Advisor I spoke to on 30th failed to add to notes I was expecting a callback from a manager. I'm then informed by initial advisor who informed me after speaking to complaints dept that complaint can't be re-opened and to take it to the FO. I told her that was shocking as my complaint should never have been closed in the first place. She asked if I still wanted to speak to complaints I said yes. Then wait forever again til I finally got through to complaints. Complaints advisor then says she needs to find out if complaint can be reopen! She finally comes back and says it can be reopen I now have to wait a further 5 days for a manager to get in touch after waiting 7 days. On 30th sep I was on the phone a total of 1hour 14min today I was on the phone for a total of1hour 11min. That's 2hours 25mins I'll never get back Absolutely disgusting service. I will be closing Mt account!