I have my Barclay’s card through Old Navy. Horrible service. I tried to use my Old Navy card in the store and was declined for “Social Security number not found.” I called from the store three different times. 1. I was told the declined reason mentioned above was due to past due. I was only 1 week past due but had paid it off! I asked to speak to a Manager. I was put on hold for 30 minutes. 2. I called a second time and was told a second time declined for same reason. When I told the Rep that doesn’t make sense because if the reason “Social Security number wasn’t found” then how were they able to pull up in system? I think she had been reading from some “cue cards” and confused her because the answer to tell me wasn’t on the cue cards so there was a long answer. So I hung up. 3. I called back last time. Spoke to an account manager and she agreed it doesn’t make sense to be declined for their reasoning because my account is in good standing and could see I just made a payment. Finally, I was getting somewhere! However she had spoken to another Manager and for the third time I was declined for past due payment. I told them that I will close my account as soon as my payment in full clears my bank and I will be firing them by closing out my account. Old Navy told me this has happened to several customers as well card stating :”Social Security number can’t be found.”