Heads up that Barclays does not have your back. We arrived at a Boutique Hotel at 5pm only to discover that it had been sold & new Owner was remodeling with every public area torn up. Room was filthy, soap was used, towels tattered, no shower curtain etc. We tried to get another Hotel but couldnʻt at that late hour. We found one for the next day but were forced to spend the night. When I attempted to dispute the charge, a no-brainer I thought, Barclays said NO- Service was rendered therefore you must pay. Called Citibank afterwards to see if same policy and was told no, you can dispute anything. I have used my Hawaiian Air/Barclays for everything. That stops now and will use my Citi card for travel etc.