They botched a balance transfer. I called them 3x and also messaged 3x to alert them the info that was displaying on my account regarding the receiving bank was incorrect. They told me the info I saw on my account was not accurate?? And told me to just wait for the transfer to go through even though it showed as completed and I was changed the transfer money and fee. I have wasted so much time trying to get this fixed. I finally have a 'case number' and was told it may take up to 90 days to review!!! Will be closing the account as soon as this is fixed (at this rate by Christmas??).