I tried to pay Barclaycard balance by phone today (using a landline). I had a problem and “the system” transferred me supposedly to someone who could help. He couldn’t help and transferred me to customer services. They couldn’t help either and transferred me to another department. By this time I had been hanging on the phone for over 20 mins. Eventually someone answered and when I said ‘hello, please can you help me pay the balance of a Barclaycard’ she cut the phone call off! Absolutely hopeless. I felt like I’d fallen down a black hole. Why is it so hard to pay an outstanding balance?