I signed up for this card with American Airlines with a promotion indicating that they will waive the $99 membership fee. It has been 10 months and they have not refunded the fee, I have called written to them and filed a complaint with the better business bureau but they have not issued a refund of the membership fee for the first year. This is a bait-and-switch technique that they use to lie to customers. They also change me for an extra day when I did not spend that day at the hotel. They agreed to issue me a refund when I call they asked me to send in all the documentation to them which I did in a timely manner. It's been several months and they have not issued me my credit.