Their policy regarding security questions which they use all the time makes it almost impossible to operate online if you had an account previously. That is because they keep the record of your answers from the past so you have to remember exactly how you answered those questions, which in my case was from six years ago. Nobody really could tell me how to do a security question reset. I could tell that it would make using the account online next to impossible. Nobody really seemed concerned. Of course, I should have known better as I gave up the card six years ago because I was told I might have to answer security questions each time I tried to use the app. I call all the security surrounding just doing ordinary things online a mania, in many cases, but Barclays almost seems to be in a class by itself. They certainly don't appear to see the conundrum that I was in. Not a card I can deal with!