I currently have the Jetblue Barclay's Mastercard. In September during labor day weekend, someone hacked my Walmart account and placed two orders each over $300 and sent the items to my address. I was on vacation and was not even home to retrieve the items. Additionally, I was in a remote location where service was interrupted. When I noticed that my account was hacked through various text messages from Walmart, I immediately called Jetblue and claimed the orders as fraud. They took the charges off my credit card and said they would be opening an investigation. Two billing cycles later, one of the charges appeared back onto my credit card for $380. It took a week of calling Jetblue and calling Walmart to have the matter investigated. Each time I spoke with a customer rep from Barclay's, they told me something different each time- you can't call the fraud department, you can call the fraud department, you can't have it reinvestigated, we're opening a reinvestigation. It was back and forth and you can tell that the reps were reading off scripts. I had better customer service from Walmart when I opened an investigation on their end as well. Finally, after 5 separate calls to different departments, I was pushed through to a senior account representative named Richard. Richard was the first person I had spoken to who seemed genuine in helping me. He looked into the matter and verified the information I was able to provide based on the fraudulent transaction. He resolved my issue within an hour. I have now set up alerts for every transaction and a limit for the card as I do not feel Barclay's protects their customers when it comes to fraudulent use. I do not feel that Barclay's protects their consumers the way I have seen other credit card companies do. I'm only keeping the card as I have to travel home for the holidays and earning the miles towards flights is of great importance to me. The only reason I'm giving the card two stars is due to customer service I gratefully received from Richard in account services.