Worst customer service ever. My sister died and I have everything that you need to pay a bill and close her account. First time i called , everything went fine but the Bank account was frozen so I called again and they refused to even give me the total. I asked to email my POA and Death Certificate , they said they couldn't. the first time they took all my info , no problem, second time couldn't do a thing to help. No one there has any idea how to handle it when someone dies. Close the account please, do something. So many other ways to do this right. No problems with Southwest Card but Barclay, STA'Y AWAY!!!!