Customer service is not even attempted with this company. I have been a credit card holder for many years. I had some fraudulent charges from an obvious questionable company. I spent many hours talking to many representatives. The charges were removed and then replaced. They opened an investigation again. The company was very difficult to contact and then wouldn't give any recourse even though I returned the product. I have spent hours on the phone with Barclaycardusa. I will spend many more hours filing a complaint with the federal governmebt. I don't think it will do any good.