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Anonymous
They flagged my travel arrangements as Fraud. I responded immediately that it was not. At this time it has been over 36 hours and my problem is not resolved. Information I received from one representative was obviously incorrect as confirmed by her supervisor. Already have spoken to another person today and still can not resolve the issue (4th person) and I am still awaiting a call back by the supervisor. I finally charged the trip on another card which has cost me over $100 more because the price went up overnight. My Barclay card is still locked because of “fraud” that never existed. They again flagged the same interaction as fraud snd to call them immediately last evening and when I called they said they couldn’t help me because it was after 9 pm. The Barclaycard app shows that charges have been processed on the card but they say they were not processed. I have never dealt with such inept customer service. I will cancel the card rather then send them proffof who I am! Really? You call me on my phone number and I call on that same number and answer numerous questions to confirm my identity but that isn’t good enough to prove my identity?
5 months ago
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Barclaycard has a 1.2 average rating from 893 reviews

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Alice, Customer Support

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