If I could give their agents a negative marking, I would gladly do so. No wonder they receive so many negative reviews. The individuals I spoke with had no ideas of the job they are tasked to do. Your purpose is to serve the clients and to guide them to the department that can best serve their needs. I had an issue applying my new line of credit to my JetBlue reservation. I was literally on the phone for over 3 hours for a matter that could’ve been resolved in a matter of minutes. I just kept getting the go-around. I was told that by the Barclay New Application Dept that they had no access to the notes on my account detailing the different Barclay agents I came in contact with in resolving this issue. I spoke with Rachel W. (supervisor) who told me that she had no access to my earlier calls and notes that were made in regards. I spoke to Ms Miranda who was much more helpful than Rachel. With Ms Miranda’s help, I was finally transferred to the correct department (Barclays Securities Department). Now comes another, Ann who lacks professionalism and had zero regard to what I was experiencing. I explained to her that this was literally my 7th call to resolve this matter and that JetBlue representative needed to speak with her, a Barclay Representative. She didn’t seem to care one bit. I was asking her question; she spoke over me and hung up without addressing the question I had asked. This has been the worst experience I’ve had in my 20+ years of dealing with a credit line. If this is at the rate that your employees are performing, I doubt that you will have many consumers looking to obtain a credit line with Barclay. I hope whoever monitors these reviews; consider what is being written and take necessary action to re-train and/or re-instruct your personnel.