My experience with Barclaycard’s customer service has been absolutely appalling, and I feel compelled to warn others about what they might face. I contacted Barclaycard regarding a missing BA Cabin Upgrade Voucher that I had earned by meeting the spending requirements. Instead of resolving my issue, I was subjected to: 1. Conflicting and Incorrect Information: The customer service representative gave me contradictory details about my account, including incorrect anniversary dates and misleading statements about vouchers. Despite providing evidence, they failed to properly investigate or clarify the situation. 2. Refusal to Escalate: After pointing out their errors and requesting to speak with a supervisor, my request was completely ignored. I had to repeatedly follow up, and even then, I was left in limbo with no acknowledgment or confirmation that my issue was being handled. 3. Unprofessional and Dismissive Attitude: The representative abandoned the conversation multiple times, leaving me hanging. I had to send several messages asking if they were still there. The lack of engagement was shocking and disrespectful. 4. Failure to Resolve the Issue: Despite having spent well over the threshold required for my voucher, Barclaycard has failed to deliver it. This has left me with wasted time, unanswered questions, and no resolution in sight. This is, without a doubt, the worst customer service I have ever experienced. Barclaycard’s inability to handle a straightforward query has seriously undermined my trust in them. After being a loyal customer who has spent thousands, I expected far better. If you’re considering Barclaycard, think twice. Poor service like this makes you question whether they value their customers at all. I’ll be exploring alternative providers and strongly suggest others do the same.