This is by far the worst credit card ever!!! I had a dispute with an airline, they changed my flight times more than 3 hours and I couldn’t ever get ahold of them for my refund, so I filled a billing dispute. Barclays removed the charge from my bill, only to reinstate it 2 months later saying I was not eligible for the refund. In the meantime I was finally able to speak with the airline who told me yes I was due the refund and even supplied me with a case #. When I reached back out to Barclays they insisted I had to send them written proof, of which they needed to reopen the the case even though this information is available to them through the airline they supposedly were in contact with to file a dispute. I feel like I shouldn’t have to jump through all these hoops.