I have set account to receive paperless statements 5 times now, and about one week later I get an email saying they have switched me back to paper statements! Have called them twice but they do not why this is happening. I found that I have 4 statements highlighted and I saw that if you do not read these statements for some time then they will switch you to paper statements! I have opened these and downloaded them but they are still highlighted later, is this my problem! Instructions on how to send a secure message to Barclaycard via mobile app are wrong and the CHAT fuction is never working!