I've had a Barclaycard for well over 20 years - my father had one and it WAS great. Nowadays though their Customer Service has declined rapidly, they're using Call Centres in India with people who don't speak clearly. They try to transfer you to the UK if you ask, but they keep you on hold for ages and you're lucky if you get through without a really long wait. Barclaycards IT Systems gave me completely inaccurate information through their Online portal, they claimed a Direct Debit when they shouldn't have, the APP was as bad in giving inaccurate information. Barclaycard admitted their shortcomings and apologised profusely many times, gave me a goodwill gesture and said they'd still look into it but wanted to close my complaint so it didn't reflect badly on them regarding the levels of complaints received when they report to their governing financial body. There was a time when Barclaycard were the card to have for their exemplary Customer Services but now you are diverted offshore it's really bad. A frustrating experience which leaves me feeling what will go wrong next - certainly not reassured.