The most appalling service ever. I wouldn’t give them 1 star but I had to in order to write a review. I wanted to warn others of our experience which unfortunately is on going. Sept 2018 a letter advised probable fraudulent activity on card. We never used the card, we did a balance transfer and the card when it arrived went into our safe. The balance transfer was set up on direct debit and paid in full within the time limit. Then years later, we get the letter. We contacted Barclaycard very concerned. Answered all their questions. Cut a Long story short, many phone calls later, many with their fraud dept explaining same thing over and over again, that we know nothing about the spending. Each phone call handler told us we would have to wait for a certain number of working days and they would return the call. Nobody ever did, therefore we had to ring time after time, which it seems we are still doing and now it’s July 2019. Each call is over an hour. The problem is that Barclaycard have admitted verbally that they know the fraud is nothing to do with us. They put a bad credit rating on our credit history due to the fraud and it has not been removed. Promised a scheduled call back today from their complaints team, both of us left work early to take call. They didn’t bother ringing back again. This has impacted on our lives due to our credit rating, we had lined up a new mortgage and everything was in place and ready to go, until the Barclaycard credit rating showed up. We are now about to contact the Financial Ombudsman to resolve for us as Barclaycard are very good at apologising rather than acting. Our situation has no bearing on their company as it does on our personal lives so they are not interested in resolving. Shame on them, disgusting service and treatment