Barclaycard user for Over 40 year not used card for two years as seriously ill. now rare terminal cholangiocarcinoma. Barclaycard sent letter in June saying reduced credit from £4,400 to £250 and will be closing account soon . Rang explained needed account in case of emergencies my last months but didn't need that large amount( spoke with Mumbai call centre Nabil who passed me to Andrea Johnson who then took details including illnesss prognosis and asking if ok to put those details on my account.. Took time said had fixed it..account would not close and amount pin number which she did. Today acouple of weeks or so later received same letter saying they had investigated and my credit iis reduced to£250 and account will be closed on 30th September. Really distressing. Took a couple of hours to feel up to phoning cos I knew I would be upset. Got to Mumbai call centre had to go over it all again couldn't get a straight answer as to whether my previous call was recorded on account on computer..had the feeling it was from a couple of things she said..put me through to KarenSkelton in complaints. Initially very kind listened to the whole story through the tears.. I realised later again from something said that she had it all and she told me that I shouldn't have been told it was all sorted.apologised for that happening but that it would be investigated.. It had been investigated and my account was being closed as my credit score was so poor.. turns out this elderly woman who never gets in debt and avoids credit now is to be penalised for not borrowing money and paying Barclaycard for the privilege.. And now.should i wish to purchase eg a medical bed for my last months I will not get credit from anywhere as Barclaycard has caused my low credit history /score..can't be anyone else cos I dont do credit. There is also a matter of a new card sent eighteen months early which I never received.. Which it seems the cancelling of is of more concern than the way a terminally ill person is treated totally impersonally . but that's another matter . I asked to speak with someone else and was til there was no one else. When I said what if I want to complain I was told that she would escalate it t I would have to go over all this again. I replied that I could do that myself. Th e escalation was mentioned again another three times.but I shall investigate the use of th e Financial Ombudsman. ..my body is dying but my brain is still functioning pretty well. Guess there's always the usual avenue of the press. same same. Would send pin number. Which duly arrived. closing account. I phoned explained needed to keep account onpen