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Anonymous
Barclay customer for some time I decided to get a BARCLAYCARD. This was a start of a lengthy process of phone calls and visits to the Barclays Branch. First problem is that to activate a card requires a visit to the branch office and the ATM machine located within. Second problem is that both Barclay Bank and Barclaycard operate separate apps in IOS. The Barclaycard App is not comprehensive and is difficult to set-up direct debit payments. Their help-desk suggested I delete the Barclaycard App and set up a Barclays Bank App which will allow access to Barclaycard as well as other accounts. Easier said then done, help-desk now suggest that I need a Pin-sentry device, which also need activation. Apparently, I only need it on a one-off bases as any future recipients can be set up using two tier variation using my IPhone. What a waste of time getting the Pin-sentry. I get through all these hurdles. Including 2 months it takes Barclaycard to set-up a direct debit from my Barclays account. How difficult can this be? I got several emails from them informing of the progress - apparently is it that complex. The final straw, was when I was told that they cannot increase my credit limit from the token £200 because no evidence of my financial viability (proof of earning) was provided with 45 days of the opening of the Barclaycard credit account. As they are not allowed to look into my Barclays Account. I can however take two paper copies from my account and show them at the Branch Office or upload them to the website. I protested. My problem was elevated to the Customers Solution Team. A lady from the Solutions team called to inform me that I have an option of waiting 6 months before I can apply for credit limit increase because between 45 days and 6 months there is a dead period where nothing can happen - accept closing the account altogether. This is exactly what I did.
4 years ago
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Barclaycard has a 1.2 average rating from 891 reviews

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