Parts delivered with correct labels and wrong parts in the boxes on some of the items. The rest of the order was missing. The items were resent and they still managed to send a kitchen mixer tap instead of a bathroom hand basin tap and bath waste was chrome not matt black. Add to that both the basin carcass was missing although they managed to deliver the doors for it. The bath was also damaged and has has stopped my fitter in his tracks and four days later the problem with both the bath and basin carcass is unresolved. Bathstore customer services just refer you back to homebase and homebase don't pick, despatch and book the transport for replacement items! There standard operating procedure is an absolute joke and is not fit for purpose. I really do encourage people to seriously consider using them. They are incompetent!