I have had a frustrating experience buying a product from Blacks online. They accepted my order for a sleeping bag, even though it soon became clear it was out of stock - not dispatched etc. This was no good as I needed it within a couple of weeks. I attempted to cancel the order but you can not do this. I waisted so much time trying to cancel the order and also try and find out what was going on, why there was a delay in dispatching, and how long the delay might be, but getting any information was impossible. All you get are computer generated emails saying things like 'some items are taking longer than normal', and 'Our Warehouse Staff are working hard to complete your order'. I even emailed Customer Services, to ask to cancel the item and find out why there was a delay, and all I got was an automated email reply saying they would get back to me - which they did not. I have since contacted them again, expressing my frustration - all I received was another automated email saying they will take steps to ensure such things don't happen again - but its just a nonsensical reply that means nothing. I have had to go to the hassle of returning the item and paying the postage. Hopefully I will get my refund, for the item, without more time consuming hassle. Blacks should not take your order if the item is not in stock - they should alert you to this fact before you order. If they do accept the order, then they should contact you, explain that there will be a delay and offer a refund/cancelation. At the very least, you should be able to cancel the order if it is out of stock and has not been dispatched. And just getting computer generated emails that are not specific to your problem is not good enough. It makes you wonder if this is a deliberate policy to take your money and hope you can't be bothered to return the item. I won't be using Blacks for mail order again - this is a shame since the item was very well priced and great value.