ridiculous customer service, ordered £80 of stuff so did not pay delivery fee and then when I wanted to return some of the items they told me I need to pay £9.98 on Hermes collection as the box they send me the stuff in was too big. The guy on the phone was reading off a script for their returns policy and when I complained and asked to speak to a manager they said the manager would tell me the same so they didn't even bother transferring me. We have had more than a year of coronavirus and Blacs.co.uk has not upgraded their returns policy to join the 21st century like every other store, never again.