Wish I could score a zero. Disgraceful service and retail practises. Ordered a bag online for my son's birthday. Delivery was quoted for 5 days. Received text stating there was a delay in the warehouse. Tried to contact customer service to change delivery to my son's address. After several attempts managed to talk to a human! She explained that this wasn't possible and i would have to post on to my son. I then pointed out that surely the product was still in the warehouse, unless it was out of stock - which she denied. I then asked to speak to a manager which she said wasn't possible but would send an email on my behalf. Before I heard back from management I received 2 emails, one stating out of stock and the other saying distribution system had failed when picking order. Just received lies, excuses and non existing customer service. Now waiting with bated breath for a refund. Avoid at all costs!