Went into Blacks in Chichester and the service from Craig was absolutely amazing. He has got to be the most obliging Sales Representative I have ever had the pleasure to meet. Nothing was too much trouble for him. He was so polite and courteous it made my whole shopping experience more pleasurable. I wanted some new walking boots and because I have a problem with my big toe on my left foot which slightly turns up as I broke it two ago my nail then rubs on the boot. I must have tried on at least 6 pairs of boots all in three different sizes from a 6, 6 and a half to a 7 but sadly none were suiting my left foot. Craig was so understanding of the problem but I felt so bad for not being able to buy any boots he really did make me feel at ease. I had just mentioned that I had just enjoyed a late lunch when he mentioned just through conversation the store had been so busy that he had not had any lunch. He started serving me around 4pm and I thought poor chap must be hungry so a few times I said go and find someone else to serve me and you go off and have a late lunch but he was insistent he wanted to help me find some comfortable footwear and said no its fine, I started serving you so I will see it to the end with this lovely caring smile. He was so desperate to help me as I mentioned all the problems I'd had with my feet, knees, hips and back. He also took time to explain the boots to me and the inner soles, what they were made of etc. Whether they were waterproof etc and the different methods the individual manufacturer used to make them waterproof. He was very knowledgeable. The shop was very clean and tidy and had a good selection of stock. Craig is an asset to Blacks and I will certainly go back in to the Chichester store and also recommend this store because of its array of stock and the service that was given to me by Craig. I only came across the Manager and one other female member of staff and they seemed friendly enough. I gave feed back about Craig to the store Manager who thanked me. I wish all sales assistants were as courteous and help full as Craig. Thank you again Craig...you are a star and need recognition for your amazing Customer Service Skills. You would be an asset to any company you worked for. Black you have a good member of staff there...hold on to him...good caring members of staff are hard to find! Kind regards, Nikki