I ordered a coat and backpack online. I received an email saying that the caot had been cancelled and I would eventually get a refund. to be fair, I did. I tried to cancel the backpack and delivery charges as I could get the item cheaper on Amazon. I was assured it had been cancelled. Then I received an email from heir carrier satating that they had delivered the backpack and that I had signed for it. I had not. I contacted Blacks who implied that I was a liar or that a member of my household might have taken it without my permission. I am extremely upset. If I had received it, I would not be complaing , I would simply return it. I am a hard working, extremely well educated, decent person with no criminal recored so why on earth would I begin a life of crime in this manner!! It is outrageous. Added to this, when I called the first time I heard the customer service personnel arguing over who should take this call, then whislt I was left on hold for Quite some time I could hear them chatting away, so why was I on hold. I will take my custom elsewhere in the future and would advise others to do the same.