Absolutely awful service from blacks.co.uk. it's like going back to the dark ages. Firstly you can not see whether a shop has stock of what you want and reserve it. Ordering was simple but it took 5 days for them to tell me they had stock in the warehouse and are dispatching it to the store of my choice. I'm now 25 days on from the order date, 20 days since dispatch to store and still no sign of my '2 Maps' !! I emailed customer services 6 times and have just got another automated email telling me that 'they need more time to answer my enquiry' ! Terrible service in this on line ordering age, cant see how a company like this can survive without modernising and communicating with their customers. Not happy at all !