Terrible service from order to delivery. The mobile experience of ordering a product was an absolute failure as I was not able to complete the process due to a tech glitch preventing me from receiving an OTP code. I eventually managed to order a product using my desktop computer but then faced a number of issues with the delivery service. Hermès, the shipping company they used failed to deliver the product. They didn’t call my nephew who was waiting for his X-Mas gift for two days! Customer service was impossible to reach. I wrote an email to their customer service without ever getting a reply...