DO NOT BUY, DO NOT BUY, DO NOT BUY from them even if it’s cheaper than other retailers. The hassle they have put me through is not worth of the money saved! If there is a choice I wouldn’t even given a star at all. Customer service is extremely appalling - worse I have ever experienced. I ordered a pair of glove which is only £25 but I have to constantly calling to get an update for the delivery status. Apparently they are experiencing a long delay in their warehouse. I called customer service a week after my order was placed, then I was advised the order is showing “expected dispatch by today”, so I waited and I heard nothing from them for another 3 days, called back again, same advice “warehouse expected dispatching it today”. Called back the next day, my order was still sitting in their warehouse. I had spend half an hour on the phone over 5 phone calls and I still didn’t get the glove I ordered. Yes they were £10 cheaper than Northface store but with all of the hassle I have to go through..this is totally not worth it. All their customer service representative can do is apologise for the delay - nothing else! If don’t care about receiving your order weeks later then by all mean, save money as they are cheaper. But for people who needs their good within 3/4 weeks time, my advice is AVOID them. Honestly, you can make more money if you use the time at work than keep calling their customer service and wasting hours on the phone to find your order with BLACKS. I will never purchased from them ever again based on this horrific experience.