I ordered a custom picture collage poster. it was a promotion from Telus to get a free one, they pay everything. Awesome right? I jumped on this opportunity, it would have been perfect for my mother-in-;aw. I made the collage, uploaded and got the confirmation e-mail in the mail that is would be ready and shipped within 3-5 days. 10 days passes I hear nothing, not e-mail or mail so I contacted them and they said despite the confirmation email THEY sent, there was an error in the upload and that i could re-upload but they will not honour the promotion from telus. HORRID service absolutely unacceptable and I will never get another lens, camera, or anything picture related from here again.