A month ago I bought a bike through this store, "blacks", after not arriving the day that was supposed, I wrote several emails to which I was not answered. Until I wrote my first negative reveiw on this page they did not answer me, a fact that I find regrettable. her answer was this: "I have investigated the whereabouts of your parcel and regrettably, it appears to have been lost in transit. I have launched an investigation with the courier to discover what has happened to your order and to safeguard against this happening again. On this occasion we are unable to offer you a replacement due to us not being able to replace orders so a refund has been processed to the original payment method used " What am I supposed to do with all the equipment I buy for my "new bike"? Being one of the most important sports stores in England, shouldn't they have offered me another product with similar characteristics even with a discount ? The worst thing of all is that they have refunded me less money than they had to return, and after all they have made me go through this is unacceptable, I hope that someone will read this and return all the money including the shipping.