DON'T USE THIS COMPANY.... I have recently moved from Bedfordshire to Dorset. Wanted to buy a tent, paid for it using PayPal. Unfortunately, forgot to change the address on my PayPal account, so this was auto-filled as the delivery address. Alerted Blacks within the hour. Was told they can't cancel or edit the order and need to wait for the product to dispatch, so they can recall it from the courier. Informed them as soon as I received the dispatch notification. They said they couldn't see my order on the courier's database. Rather than taking ownership and checking again, they told me to contact them again in 24 hours. They are NEVER PROACTIVE, they just tell you excuse after excuse why they can't resolve your issue. Needless to say, this 24hr delay meant the courier delivered the order to my old address. Blacks said I signed for the product and should visit the address to get my tent. I didn't sign for the delivery and asked for proof of delivery and the signature of who signed for it. Blacks used the old, "Can't release that info due to data protection". So no refund, no tent, lots of wasted time and no help from Blacks. DON'T USE THIS COMPANY.... IF ANYTHING GOES WRONG THEY JUST DON'T WANT TO KNOW. I WILL NEVER BUY ANYTHING FROM BLACKS AGAIN