3 weeks and still no solution 10 phone calls 10 emails. Same answer. 850€ order only purse arrived in a ripped open bag? money gone clothes gone. No refund. We are investigating is the only thing i heard and now you write case closed we can’t help anymore. You can’t let a customer wait that long and leave me like this . Shame on you all. How you deal with this issue. Learn from Zalando. I never buy anything here again. Sham . Yes customer support wrote me after a month and wrote sorry package left from our warehouse us good i good condition We can’t help you get no refund. The package came out opened from OMNIVA parcel locker in Lithuania. Ofcouse it came from your warehouse in good condition, it doesn’t mean it arrived good!!! And i am the victim. They stole my polo shirt worth 750€ i get no help i get no money back i get only a sorry!!!!!! You just don’t care, you don’t compensate you offer nothing. Shame on you all!!!! Disgusting! It made me sick. 10 phone calls 20 emails and no help. Shame on you all!!! Wat else can i do? I provided all proof all photos and i get nothing just nothing!! And you wrote case closed. ???????? How !!!!!!!