Been shopping with them for a number of years, recent experiences have made me stop using them due to the complete lack of customer care, inaccurate communication and faulty items! 1) places an order in July for some sophie conran mugs and bowl, has been showing status as “delayed” ever since. With no communication until I chased it up in Nov only to be told they basically had no idea and would refund it. The very same items then became available for express delivery in current sales!! 2) hubby bought me a necklace and it broke the very next day (through no fault of wearing). Informed them with pic immediately, 9 days on, two emails later, still no respond. They were quite happy to sit on customer funds for goods they had no intention on shipping out until customer chased; necklace costs best part of £100 which was faulty now sits in my drawer. Not sure about you, anyone offers this level of service and product, it’s a firm avoid!