The absolute worst customer experience I’ve ever had period. Brought a couple of pairs of trainers online one of which was for my partners birthday. Paid for next day express delivery which I did to coincided with my day off from work. Order was made successfully and money deducted out of my account, including the express delivery fee. I sat in the next day constantly checking my email and looking out the window for a delivery vehicle. I got to 17:00 and no delivery so made a call to customer services. They returned my express delivery charge and said that my order wouldn’t be out as promised but said it would be out the following day. Yeah you guessed it. No despatch email yet again which means they haven’t sent the items again. After several calls to customer services which I was basically passed around and held on hold, I was told a manager would be calling me back within the hour. Yeah you guessed it again.....no call !!!!!! I just got sick of the whole entire experience and just cancelled my order. Absolutely the worst experience I’ve had shopping online. Will never use again. Had to ask the woman from the company of it was a genuine company as I felt like it was some sort of scam company. She said they were a genuine company. My advice is to stick to the bigger retailers. Avoid this company like the plague. Will save you a lot of heartache & stress in the long run. If only they sent out what you buy as quickly as they send out their marketing emails !!!!!!! Something isn’t right somewhere. Reminds me of The Wolf Of Wall Street........a cutting edge technology company out of the mid west.......in reality it’s a very small company in someone’s garden shed. That’s very much the feel I got. Great online presence and that’s all. Blamed everyone and everything from COVID right through to Santa’s elves. AVOID AVOID AVOID !!!!!!