Rated 1 out of 5 stars 7 minutes ago Terrible customer service, 0 respect for their customers I have been costumer od Brandalley for over 14 years I made quite a lot of purchase though out the yeas I never complain about anything. I always been patient with delivery even though sometimes it takes longer than expected and sometime items come damage. However, this time my items has gone missing, it marked as delved, but I did not receive the item. I called Royal Mail they confirm that the item was scan as deliver in different address. I got in touch with Brandalley costumer service to my surprise I receive following email. “ I have investigated the tracking for this order and I can see this parcel is showing as having been delivered on the the 8th of March as you have also stated, In cases like this, it is our policy to request a handwritten sworn statement to confirm you have not received your item. Please hand write a statement, confirming which item is missing, including the order number, the date and your signature. Please may I ask you to then take a photo of this statement and attach this to a reply to this email” Upon receiving this email, I sent two emails to the customer service, and I receive zero response. After reading review on trust pilot, I realise that Brandalley don’t care about there customers once they your money you are on your own. Brandalley response to the negative revies are all the same. All I want is my money back, you sort out the saga Royal Mail. 1 looking at the tracking number is not investigation I have the same information. 2 Investigation is when you get in touch with Royal Mail, I find out what happen. 3 I don’t know if you notice but you are accusing me of liang. 4 This email you sent out looks like an intimidation to your customers. IFY Customers if your items gone missing on its way to you, because the carrier lost it or something else Brandalley will ask you to write a sworn statement confirming that, you are not a lair, deceiver, a cheat, a crook before they investigate the situation with party. And they don’t care about how stressful, and they care even less about their customers.