I bought a pearl necklace priced at £65 from Brand Alley in January 2022 - the clasp at the back broke on the 3rd time of wearing - I sent a photo of the broken necklace but they refuse to refund because it didn't happen within 60 days of delivery! Furthermore I bought a pair of pearl earring priced at £35 in March 2022 - they are not fit for purpose because - whatever you do - they will not stay in your ears - again they sad they would not refund because they are for pierced ears. I am now taking both cases up with paypal.
3 years ago
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