I originally posted a review explaining that I was not happy that two jumpers, one claiming to be 100% cashmere and the other 100% Merino wool appeared to be made of synthetic yarn. They also appear to be made of the same synthetic yarn that does not have the breathability, appearance, feel of either of those natural yarns. After I hand washed the first, it was distorted and the quality spoiled - which has never happened with items made of either merino or cashmere that I have ever owned. They contacted me and, as I was satisfied they would resolve the matter, I said it was fine not to post my review as I was now satisfied they were acting in good faith. I explained my intolerability to unnatural fabrics and the devastating effect it can have on my well-being. I also asked what they wished to see in the photo they requested of the items - was it the labels, for example, or the overall items (which they surely have access to themselves)? I have received no reply and no resolution. I agree that the business does not appear to care about their customers, nor to care that they are selling on the basis of false claims - presumably made by third parties. I did receive some very nice bedding in the same order but I doubt it ever cost the wild claims made online. I will not use this site again.