I recently ordered a jacket from BrandAlley, and while the product itself was fine, I was shocked to find dead mosquitoes inside the packaging. This was quite disappointing and raised concerns about quality control and hygiene standards. When I contacted customer service, they were polite and offered a refund, but only if I returned the item. Given the unusual situation and the distress caused, I had hoped for a more customer-friendly resolution. I expected better from a brand like BrandAlley. While the product was usable, the experience left me questioning their attention to detail.