CUSTOMER BE CAREFULL THAT THEY HAVE CONTACT WITH HERMES FOR DELIVERY, THINK 100 TIMES BEFORE ANYTHING PURCHASING FROM THEM AND ALSO THE CUSTOMER SERVICE THEY PROVIDED TO US. THANKS Whole story: Very very very bad experience. Purchased item, status shows delivered by HERMES with no evidence, contected HERMES which has no customer service phone number or EMAIL, only online RUBBISH chat which also finished communication by showing item has been delivered. Contacted BURTON and requested to help us by finding where is my item. CLOSED the communication by reply that HERMES system shows that item has been delivered. We are so much surprised by such kind of service that instead of understanding that HERMES delivery person did fraud by showing himself/herself that item has been dispatched, their customer service supporting HERMES by saying item has been delivered with no evidence i.e. no signature, no photo etc. We contacted paypal and they put all responsibilites on SELLER. SO BECAREFULL.