2nd experience with a shoddy trader off Checkatrade. Published review online for minimum number of stars - had to go to extensive lengths to prove the case as prior instance of poor Checkatrade was rejected as having insufficient proof. No refund, and software inexplicably ignored review in calculating the average review points, nor was it published as most recent review. It's important to know what checkatrade is & what it is not. It is a directory of traders who pay at least £100 per month to be listed. That is the business & those are the primary customers of the business. The reviews & end customer are secondary to that. In discussing with the agent they accepted the reality of phoney 10/10 reviews that are short & meaningless distorting the average ratings - often following blizzard like negative ratings that checkatrade accepts. Agent also noted the reality of the published pushback from traders when criticised was largely meaningless - they are the customers and allowed to publish in my case absurd pushback for shoddy service. Next time you use Checkatrade put the positive reviews to one side & note the negative, these are far more likely to be real than the positive reviews. Endless lists of 9.5* traders is not realistic - but a 7.5* average which people would normally accept makes you look like a basket case. So all the reviews need to be treated as the far less valuable currency than the site purports to set out. Don't be naive about what Checkatrade is - it is protect a trader who pays his subs first, it is Check a trader as a distant second. Caveat emptor.