I am currently in the middle of a renovation and have used CheckATrade's website in order to find tradesmen. Like alot of consumers out there, I assumed that membership with CheckATrade was my guarantee for high quality work and competence. Unfortunately, I was very mistaken. I have had problems with two of their members, both of whom have carried out work that requires correction in my property. CheckATrade have had the opportunity to refund me £1000 towards correcting the work of each of the two traders as a good will gesture but haven't. Their refund policy is very strict and regardless of the evidence I've provided, they rely on external forces (ie consumer reviews and ADR/court proceedings taken against their members) to pan out how they should proceed. This is tremendously disappointing and disempowering for any consumer who encounters problems with their members. As a consumer, I was fobbed off with the advice to either take one of their members who owes me over £10000 through a lengthy ADR procedure or sue him (which is an extremely costly method of action). They claimed if the trader doesn't refund me, it's to my advantage (?!!) because his membership will be revoked. It shouldn't come as a surprise to read that they were very quick to email me as soon as the trader, for whom I'd left a factual review on their website, requested I take it down as it didn't look good for his reputation or theirs. CheckATrade should be liable for introducing the consumer to their members and yet their terms and conditions help dodge liability (such as only refunding up to £1000 for poor quality work completed by their members, provided you meet their strict criteria). I'd like to score them a zero, but unfortunately due to the way this site is set up, I cannot. Consumer BEWARE, you may not be looked after when you use this company. Also, please see the last paragraph of my review on TrustPilot, as it proves my point about CheckATrade.