I hired a roofer who miss-represented themselves as a family business with 20 years experience. However they sent a sub-contractor who had never done roofing before and botched all the work. They sent another person out but again, an unqualified sub-contractor and the work was botched, incomplete and broke a lot of tiles on my roof and used damaged materials instead of buying new. They failed to come back and remedy the work despite multiple assurances they would do so, and have not shown up. I found out the men who did the original work are no longer being used due to poor craftmanship- why was I sent people who could not do the job? When I go on checkatrade I expect the trader to be qualified and experienced, not some random bloke that feels like 'having a go' at the job. I've contacted checkatrade repeatedly regarding this matter a number of times over phone and email, emails have gone ignored. Last week I was promised a callback from the leadership team but never got one. It was very difficult to get through on the phone. I eventually spoke to somebody called Ryan who made lots of assurances and told me to file a guarantee claim and promised to send the info in an email but I am still waiting for that info to materialise. Still no callback from the leadership team and despite more empty promises to come back early this week the trader has still not come back to rectify the work, and no way to file a claim. I was also told the traders account manager was going to be contacted, no idea if that happened or not though. I am really upset and it seems I have no choice but to seek legal advice regarding checkatrade and the rogue trader they have allowed on their site. I am out £5,000 and the remedial work has been quoted at around £8,000- so will be out £13k... no small sum of money. And the rogue trader is still operating on the site with no attempt to remove them despite now being told they are just hiring inexperienced sub-contractors and are not real roofers as advertised. I have tried emailing the ceo address to escalate this matter but it appears he no longer works there and gives a bounce back email with no alternative contact.